Ed Tech Design
eLearning Solutions
Google Information Technology
Apprenticeship Project
July - December 2024
The Project
Google requested a redesign of their existing Information Technology Apprenticeship 6-week "immersive virtual onboarding experience", known internally as a "boot camp". This learning program is delivered biannually as an hybrid between the self-study Google IT Support Professional Certificate online courses and a private, synchronous, instructor-led program for apprentices working in Google's New York City, NY and Austin, TX IT offices. Constance was invited to analyze current job market skills for IT support professionals and design a curriculum that connected these skills to the existing Google IT Support courses on Coursera. She was also asked to create new IT support homework assignments, group discussion topics, and group lab projects for the IT apprentices, along with related instructor-facing materials.
The Ed Tech Design Team
Instructional Design & Content Contributions
Constance performed the following work on the Google Information Technology Apprenticeship program:
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Leveraged the U.S. Department of Labor's (DOL) 2024 research on in-demand job skills for Computer Support Specialists to inform her design of the IT Support Apprenticeship curriculum.
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Analyzed the gaps in skill instruction between the DOL identified job skills and the skills covered in Google's IT Support Professional Certificate program.
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Developed a curriculum that filled the gap between the existing Google IT support job skill development materials and the DOL's 2024 list of in-demand job skills.
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Created the learning and instructional materials for Google's 6-week IT apprenticeship "boot camp" program. The deliverables included:
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Six group lab projects with facilitator materials
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18 homework assignments
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20 group discussion topics
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Designed a consistent running theme across the learner assignments that involved setting up a new IT department and network for a fictional company, including common related technical support problems for the learners to troubleshoot.